Recover your Gmail account

It happens to all of us, you might have forgotten your password or username and now need to recover it or in other instances, you might have been hacked or left your account open somewhere. But, there is no need to worry, this tutorial will help you get your account back by following a couple of simple steps.

There are a couple of ways to recover your account. Listed below are many options which could help you recover your Gmail account.

If you forgot your password, go to Gmail.com, then click on the “Can’t access your account?” or “Need Help” link and choose the “I don’t know my password” option. It will direct you to a page in which you will have 3 options for recovering your Gmail password.

Lost password

Lost password

This will direct you to a page in which you must enter your Gmail email address. Click on ‘Continue’ and enter the captcha code you see on screen. Then click ‘Next’.

Google will ask you to enter the email address that is associated with your Gmail Account or Google at google.com/accounts/ForgotPasswd – you will get an email to your secondary email account where you will find a link to change your Gmail password.

If that does not work then try one of the following options:

  1. Get a verification code sent to your mobile device.
  2. Answer your security question and perform an on-line password reset.
  3. Proceed to the Account Recovery Form. Look for a “Verify your identity” link if the other options don’t work.

If all of the options above do not work out for you then try to identify the problem in the list below:

Google tells you that the account does not exist, it might have been hacked by someone or you are simply entering the wrong username. In that case just got the link below:

https://www.google.com/support/accounts/bin/request.py?ara=1

If you forgot the account name?, (which is most likely the reason why Gmail tells you the account does not exist ), just use the “Can’t access your account?” or “Need Help” link and choose “I don’t know my username”.

https://www.google.com/accounts/recovery?hl=en

If Gmail tells you to enter a mobile number to receive a SMS code, below is a link in which you would need to follow the process described there:

http://gmailblog.blogspot.com/2011/02/advanced-sign-in-security-for-your.html
http://www.google.com/support/forum/p/gmail/thread?tid=69a33682180a6d01&hl=en
http://mail.google.com/support/bin/answer.py?answer=114129

If you see: “Lockout (Sector 4)”,its an error that indicates that the account might be compromise. The account should automatically unlock itself in 24 hours or less.

http://mail.google.com/support/bin/answer.py?answer=43692

If you see “Temporary Error (502)” or 500, do not worry, its just an internal error from Gmail’s part and should be fixed soon.

http://mail.google.com/support/bin/answer.py?answer=140031

If you see any message about account “maintenance”, its just that Gmail is performing server maintenance and it takes 24 hours or less:

http://mail.google.com/support/bin/answer.py?hl=en&answer=63592

If you see any messages about being underage, Gmail believes you are too young to own a Gmail account (13 years or younger):

http://mail.google.com/support/bin/answer.py?answer=1333913

If you see any message about your account being “Disabled” or “Suspended”, It means that you might have committed some abuse, violation of the Terms of Service, or it might just be a compromised account. Just follow any instruction given by Gmail or the links they give you when you try signing in:

http://mail.google.com/support/bin/answer.py?hl=en&answer=43692

If you see an error that is not listed above, check out the link below which contains all possible errors that Gmail might show:

http://mail.google.com/support/bin/static.py?hl=en&page=error_msg.cs

If you still do not know what to do, Gmail has an article that could help you out. You can also use it to walk through the process of account recovery.

http://mail.google.com/support/bin/answer.py?hl=en&answer=46346

Gmail login

10 thoughts on “Recover your Gmail account

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  6. Diane

    When we traveled to SOuth America and tried to access our email it locked us out. When we got home we had an email saying they thought someone was trying to access our account in SA so you locked us out. We had no access to a phone or another email account so could not do anything about it. What can we do to prevent this in future since we travel alot. Diane

    Reply
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